JPRO’s famous claim is that the tool helps users fix Every Truck, Every Time. This claim is built on a combination of Noregon’s rigorous development process, the application’s all makes, models, and components coverage, plus its ability to guide technicians through the diagnosis process.
“When you have a strong team following proven processes, you get a tool that works well; it’s that simple. We’re not throwing ideas at a wall and seeing what sticks; we’re utilizing customer feedback and market research to implement features that make a technician or fleet employee’s life easier. We have a reputation for delivering a tool that works as advertised and provides a positive user experience. I take that personally and won’t release an update until I know it will help us maintain that reputation,” said Hedman.
JPRO fits the needs of many users, as evidenced by it being a common tool in the nation’s largest fleet shops as well as the smallest independent repair facilities. “If you’re a diesel technician, JPRO is for you. Some tools are designed for the owner-operator, some for large fleets, and some for do it yourself technicians. JPRO is designed for all of those, plus more. You’ll find JPRO users atop nearly every SuperTech competition, but you’ll also find them in a garage in small cities across the country. JPRO elevates the user’s skill set; whether you’re a master technician or a self-taught, entry-level tech.”
JPRO separates itself from the competition with its ability to auto-identify components and its extensive list of educational features. Aside from the built-in diagnostic guidance features, Noregon offers a breadth of ongoing education materials such as interactive online webinars, training videos, an official JPRO Certification course, and much more.
“Many of the tools on the market rely heavily on the technician’s prior training and vehicle knowledge,” explained Hedman. “With JPRO, however, users are guided through a learning experience while they diagnose and repair the vehicle, which leads to an improved skill set by the time they are finished using JPRO on a particular vehicle,” he concluded.
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